capacity-planner
Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing math, P90 demand sizing, shrinkage-adjusted FTE, manager-trigger thresholds, and a quarterly hiring sequence with ramp + attrition. Apply when sustained team utilization is above 80% or when the team is growing >50% in 12 months. Run before committing the headcount budget. This is NOT engineering capacity (see vpe-advisor for DORA + cycle time) and NOT strategic 3-year workforce planning (see chro-advisor).
适合你，如果你是运营负责人，需要基于数据做客服团队扩编决策。
npx oh-my-skill add alirezarezvani/claude-skills/capacity-plannercurl -fsSL https://oh-my-skill.com/install.sh | bash -s -- alirezarezvani/claude-skills/capacity-plannernpx oh-my-skill verify alirezarezvani/claude-skills/capacity-planner怎么用
商店整理自技能原文 · 版本 84dc5a4 · 表述以原文为准Claude 会帮你计算客服、IT 等运营团队需要多少人，评估当前利用率风险，并制定未来12个月的招聘计划，包括新员工上手时间和离职率的影响。
当运营负责人需要规划团队容量、制定招聘计划、或团队利用率持续超过80%时触发。也适用于年度容量规划或季度调整。