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user-satisfaction-signals

@owl-listener · 收录于 5 天前 · 上游提交 1 个月前

Interpreting implicit and explicit feedback — edits, regenerations, abandonment.

适合你,如果你需要从用户编辑、重试等行为中挖掘改进方向

/ 通过 npx 安装 校验哈希
npx oh-my-skill add owl-listener/ai-design-skills/user-satisfaction-signals
/ 通过 bash 安装
curl -fsSL https://oh-my-skill.com/install.sh | bash -s -- owl-listener/ai-design-skills/user-satisfaction-signals
/ 已经装过?验证本机副本,不用重装
npx oh-my-skill verify owl-listener/ai-design-skills/user-satisfaction-signals
安装目标可用 --agent / --scope 或 --to 明确指定;省略时只会在唯一已存在的 agent 目录上自动选择,零命中或多命中会停止并提示。content_hash 缺失或不一致均拒装。
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怎么用

商店整理自技能原文 · 版本 f41b650 · 表述以原文为准
它做什么

Claude 能够分析用户的操作行为(如编辑、重新生成、放弃任务等),从中推断用户的满意度,并给出解读。

什么时候触发

当用户与 AI 交互后留下隐式或显式反馈(如操作、评分、评论)时触发。

装好后可以这样说
Claude 会分析编辑程度并解读为不满或需要调整。
Claude 会识别这是负面信号,表示用户不满意。
Claude 会解释沉默可能是满意或困惑,需结合其他信号。
技能原文 SKILL.md作者撰写 · MIT · f41b650

User Satisfaction Signals

Users rarely tell you directly whether they're satisfied. Most satisfaction signals are implicit — buried in behavior patterns that you have to design systems to capture and interpret.

Explicit Satisfaction Signals

These are signals users give intentionally:

  • Thumbs up/down: Direct quality rating
  • Star ratings: Graded satisfaction
  • Written feedback: Comments about what worked or didn't
  • NPS or satisfaction surveys: Periodic overall assessment
  • Feature requests: Signals of engagement even when expressing a gap
Implicit Satisfaction Signals

These are behavioral signals that indicate satisfaction or dissatisfaction: Positive signals:

  • Using the output as-is (no edits)
  • Copying the output
  • Returning to use the feature again
  • Increasing usage over time
  • Trying more advanced features

Negative signals:

  • Regenerating the response (asking the AI to try again)
  • Editing the output heavily
  • Rephrasing the same request multiple times
  • Abandoning mid-task
  • Decreasing usage over time
  • Switching to manual methods

Ambiguous signals:

  • Long sessions (engaged or struggling?)
  • Many turns (deep work or frustrated iteration?)
  • Silence after a response (satisfied or confused?)
Designing Signal Collection
  • Instrument the product: Track edits, regenerations, copy events, session duration, and return patterns
  • Minimise explicit feedback burden: Don't ask for ratings on every response
  • Contextualise signals: A regeneration during creative brainstorming means something different than a regeneration during fact-finding
  • Segment by task type: Satisfaction patterns vary by what the user is trying to do
  • Combine signals: No single signal is reliable. Look for patterns across multiple signals.
From Signals to Insights

Raw signals need interpretation:

  • Signal clustering: Which negative signals appear together? That pattern indicates a specific problem.
  • Trend analysis: Are signals improving or degrading over time?
  • Cohort comparison: Do new users show different signals than experienced users?
  • Correlation with outcomes: Which signals best predict task success or retention?
Design Artefacts
  • Signal inventory (explicit and implicit) with collection methods
  • Signal interpretation guidelines
  • Satisfaction dashboard specifications
  • Signal-to-insight analysis frameworks
  • Feedback collection touchpoint map
按 MIT 许可原样转载,未经改动 · 在 GitHub 查看 →

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